We've tried to make our website as easy to use as possible. If you do have any problems here are some frequently asked questions:

Go to 'View Cart' in  top right hand corner of the screen. This page will show you what is in your shopping cart. To amend something please change the quantity in the box and press 'update cart'.

User accounts are optional, but they do have several advantages. You receive 5% off every order, plus get to see exclusive previews of new ranges and special offers. You don't even have to place an order! Sign up here.

Please note that setting up an account with us is optional. If you do not want to set up an account then you can use the 'guest' checkout button. If you do place an order we don't automatically set up an account for you, so if you don't set up an account you will continue to use the guest checkout on your next order.

When you place an order you might get a declined/cancelled notice instead of a confirmation number. The declined notice means that your card has either been declined, the cvv number you've given is wrong, or more probably, that the billing address you've provided does not match the address that your bank has on record for you. We take security very seriously and cannot process orders unless we have full credit card holder details to check.

We do accept payments by Paypal.

You can place orders by telephone 1-877-221-2471 (11am to 7pm Monday to Saturday, 12-6pm Sunday PST).

We accept Visa, Mastercard and American Express.