Shopping Information
All the ordering information you need should be found on this page, or the links above (or below if you are on the mobile version of our site). If you are still unsure and would like to contact us prior to placing an order online, or have any queries we will be happy to help.
All orders are shipped from our Hollywood hq, so all items being shipped to California mailing addresses will have CA sales tax added at the checkout.
Call Us
We are a small company and if you call us you will be talking to someone who knows our products inside and out. If you have any queries or would like to order by telephone please call us toll-free on 1-877-221-2472 (11am to 7pm Monday to Saturday)
You can also contact us via livechat 1am to 9am and 11am to 7pm PST Monday to Saturday. Our London team covers the early shift!
Live Stock Control
We have a live stock control system on the site so you can see exactly what is in stock at time of ordering. We aim to keep all products in stock, although some corsets are to order only. Information about delivery times for 'to order' items can be found by the product.
Shipping Times
Standard shipping is by USPS. Please allow 3-7 business days for delivery (6-12 business days for Alaska, Hawaii, APO/FPO addresses.
All delivery times shown are estimated and not guaranteed.
Contact Information
Mail order: homeshopping@whatkatiedid.com for order and product queries. We aim to respond to emails within 24 hours.
Mail order telephone: 1-877-221-2472
Mail Order Returns Address: What Katie Did, 7970 1/2 Melrose Avenue, West Hollywood, CA 90046.
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