Returns & Exchanges
Whether you're shopping for yourself or for a certain lucky lady, we want you to be completely happy with your purchases. We know that shopping online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of our demi-couture corsets. In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order. We are here to help!
You have a whole month to make your mind up, as our standard returns period is a generous 30 days from receipt of your items. We extend this period at Christmas and Valentine's Day, with any orders placed from 1st November able to be returned up until 15th January, and any orders placed from 15th January returnable up until 31st March.
Please fill in the form on the reverse of your invoice and enclose with your return. We understand that items can occasionally be lost during transit. It is advisable to purchase a certificate of mailing from the USPS when you post your return, so that we can complete your request in the event of items being going missing. You should keep this certificate in a safe place until you have received your refund or replacement.
Terms and conditions
Until you're sure, don't take your lingerie for a night out on the town! All items must be returned in as-new condition. This means lingerie must be unworn, unwashed, and retain all its labels and tags. Please keep your own briefs on when trying on pantiess and panty girdles!
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings, stay ups or pantyhose once they have been opened. If you have opened your stockings or pantyhose and are not happy with your purchase, please let us know and we will do our best to help.
Please take utmost care when repacking your returned items, to avoid unnecessary damage or creasing.
We are unfortunately unable to issue refunds to a third party, only to the card that was originally used.
As soon as we receive your returned items we will process your request and either credit your account or dispatch a replacement order.
Demi-couture and special-order items
Any corset that you can buy directly from our website, boutique or mail order catalogue is able to be refunded or exchanged without question. This applies to all of our standard corsets, even if it's showing as out of stock or 'to order only'. If it is off-the-peg, then it can be returned. However, we cannot accept returns of any special-order items (items that cannot be ordered online).
A demi-couture corset is one that you have requested special amendments to, a trim of a different colour or fabric, for example. Special-order lingerie are generally bras made to order in a size other than those available online. These one-of-a-kind items are made especially for you and cannot be returned for any reason other than a defect (in which case you may choose a full refund or an exchange). We therefore advise you only to order one if you are familiar with the shape and styling of our corsets.
If you have any questions about our returns policy, please contact us.